Right to withdraw
In accordance with Article of Italian Legislative Decree no. 206 of 06 September 2005, as amended by Italian Legislative Decree no. 21 of 21/02/2014 (the "Consumer Code"), if the Customer is a consumer (i.e. a natural person buying goods for personal and non-business related reasons and therefore not indicating any reference to a VAT number on the Triboo Digitale srl order form when making the purchase), he/she has the right to withdraw from the purchase contract for any reason, with no need to provide any explanations and with no penalty, within 14 days of receipt of the Product purchased.
The right to withdraw cannot be exercised on products that have been customised at the specific request of the customer (e.g. products customised with names and/or numbers or initials).
In order to exercise this right, the Customer must send Triboo Digitale srl a specific written communication to this effect within 14 working days of the date on which the goods are received (to this end, the typical withdrawal form can be used, as attached at the foot of these general conditions).
This communication must be sent:
• by letter sent recorded delivery with advice of receipt to: Triboo Digitale srl (c.a.: Servizio Clienti - Customer Services), via Retrone 16, 36077 Altavilla Vicentina (VI)
• by fax to (+39) 0444 / 276581
• by e-mail to: firstname.lastname@example.org
always sent within said terms of 14 days. Once this notice of withdrawal has been received, the Triboo Digitale srl Customer Services will quickly inform the Customer as to how he/she is to return the goods. The consumer must return the Product/s or deliver them to the seller or a third party authorised by the seller to receive them, without undue delay and in any case within fourteen days of the date on which he/she informed the seller that he/she wished to withdraw from the contract. The Customer will pay all direct costs for delivery to return the Product.
The Product purchased must be returned whole and intact, with all accessories and any spare parts, in the original packaging and complete in all its parts (including packing and any documentation, etc.).
The Customer may handle the Product in order to establish its nature, characteristics and function, but it he/she is responsible for any reduction in Product value resulting from handling other than that necessary to this end.
If the Customer should withdraw from this contract, he/she will be reimbursed for all payments made in favour of the seller, including delivery costs (with the exception of any supplementary costs deriving from the choice for a different type of delivery than the most inexpensive standard delivery option we offer); this refund will be made once the Product has been re-delivered or once the Customer can prove that he/she has returned the Product, depending on which is first. Said refunds will be made using the same means of payment used for the initial transaction, unless the Customer has specifically agreed otherwise. In any case, the Customer shall not incur any cost as a consequence of said refund.
The right to withdraw is in any case subject to the exceptions pursuant to Article 59 of the Consumer Code: in the event that the goods should be damaged during transport, Triboo Digitale srl shall notify the Customer of the event (within 5 working days of receipt of the goods in the warehouses), to enable him/her to present a timely report to the courier chosen and obtain reimbursement of the value of the goods (if insured). In this event, the product will be made available to the Customer for return, simultaneously cancelling the request for withdrawal. Triboo Digitale srl will not be held liable in any way for any damages or theft/loss of goods returned by uninsured deliveries. Upon arrival (in the warehouse), the product will be examined to assess any damages or tampering not deriving from the transport.
Typical withdrawal form in accordance with Art. 49, paragraph 1, letter h)
(only complete and return this form if you wish to withdraw from the contract)
The returns warehouse address will be provided by Triboo Digitale Customer Services, upon receipt of the return request.
I hereby notify my withdrawal from the contract of sale of the following goods/services:
List of goods/services